Digital Support Technician EPA

What does EPA involve for Digital Support Technician?

The end point assessment, or EPA, for the Digital Support Technician standard is made up of two components:

1. Project Report with presentation, questions and answers
2. Professional Discussion underpinned by a portfolio of evidence

EPA1: Project Report with presentation, questions and answers

Apprentices complete a 1,500 word project report, deliver a 15 minute presentation and undergo and 30 minute questioning by video call.

EPA 2: Professional Discussion underpinned by a portfolio of evidence

A portfolio of evidence is submitted at the gateway. The discussion then takes place as a video call between the apprentice and assessor, lasting 60 minutes.

Digital Support Technician EPAO

Here at 1st For EPA we are your trusted partner for Digital Support Technician End Point Assessment (EPA). As a leading End Point Assessment Organisation (EPAO) in England, we specialise in providing comprehensive and reliable assessment services that have been tailored to match the needs and specifications of Digital Support Technician apprenticeships including maximising the effective use of digital office technologies, productivity software and digital communications in organisations.

Why Choose 1st For EPA as your EPAO for Digital Support Technician?

We understand the critical role that a Digital Support Technician will provide when it comes to promoting organisational success through effective analysis, problem-solving, support, information security and management of Digital Information Management Systems. This is why we offer Digital Support Technician End Point Assessments; they ensure that apprentices demonstrate proficiency in key competencies that are essential for growth, especially in such a dynamic field.

Our Digital Support Technician End Point Assessment covers essential areas such as:

Digital Services Support: Support or respond to enquiries with stakeholders in a calm and logical manner, diagnosing stakeholder’s digital problems.

Digital Technologies: Use of a range of digital technologies to share information and best practice with co-workers, team members and external stakeholders.

Digital and Information Security: How to apply data security processes and procedures and comply with current legislation for the secure handling of data.

Digital information Management Systems: How to use management systems for accessing and maintaining stakeholder information and contribution to the organisation’s performance and customer service.

Communication and Stakeholder Engagement: Evaluating apprentices’ communication skills through a variety of communication channels and their ability to engage with diverse business and technical stakeholders to ensure clarity, consensus, and effective collaboration throughout their tasks.

Key Services for Digital Support Technician EPA

Assessment Planning: Our experts will work closely with employers and apprentices to develop a standardised assessment plan that aligns with the specific Digital Support Technician Standard.

Remote Assessments: We offer the flexibility to conduct assessments on-site at your workplace or remotely, ensuring minimal disruption to your apprentices’ daily routines.

Feedback and Support: We provide feedback to apprentices on their performance.

Quality Assurance: Our robust quality assurance processes guarantee that our assessments are consistent, fair, and reliable.

Choose 1st for EPA for Digital Support Technician End Point Assessment

If you’re ready to take the next step in securing the future of your Digital Support Technician apprentices, get in touch with 1st for EPA today. We’re committed to supporting the success of apprentices and ensuring they meet the industry standards for Digital Support Technician.

Ensure your apprentices are well-prepared and assessed by the best in the industry. Choose 1st for EPA for Digital Support Technician assessment services that make a difference. As your dedicated partner for Digital Support Technician End Point Assessment in England, we will combine expertise, flexibility, and regulatory compliance to deliver assessments with great customer service. Contact us today to learn more about our services and how we can support your Digital Support Technician apprentices on their journey to success.